Do your customer service solutions enhance your brand?
Microlog solutions harness technology to create service environments that
match and align with your organization’s strategic intent for customer service.

Microlog Solutions for Industry and Government

• Self Service applications based on IVR or web interaction, automatically respond to requests that are repetitive in nature, providing customer-specific information such as account balances, account status, re-orders, etc. (without the assistance of an agent). Hearing impaired customers can access self-service through TDD applications.

• Productivity solutions satisfy callers request on the initial call, also known as 1st call resolution. Microlog’s intelligent routing techniques use screen-pops that pre-populate agent tools with customer history before they get on the phone. Solutions also use speech recognition to make IVR interactions almost as easy as with live agents, saving time and money.

• Outbound calling sends reminders to employees or customers (over telephone, page, email or combination). For example, patients are reminded of doctor’s appointments or to pick up prescriptions at their local pharmacy.

• Emergency communications to employees or citizens, segmented by geography, professional function, or virtually any professional demographic or filter. Government is adopting this approach for ETAS (Emergency Telephone Alert Systems) to support Homeland Security initiatives.

• Campaign management provides the most efficient means of segmenting your customer interactions – for example, by sales, service, finance, outbound, and other types of contacts. Our tools also track campaign effectiveness and responsiveness.