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Microlog’s TeleReminder™ |
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- TeleReminder is a web based solution!
That means no IT staff, no special training classes to attend, no costly upgrades to schedule, no disruptions to your work flow. Our hosted format also means no costly hardware or other telephony equipment installed at your site. You simply access the system as you need to, and you can schedule reminders months or years in advance.
Microlog Corporation has been delivering world-class call center and workforce productivity tools to the Healthcare marketplace for over 25 years. Each of the applications including the new TeleReminder was developed with the end user's needs in mind. If a system is hard to use, then clients will not use it.
TeleReminder clients will find that with only a few mouse clicks hours of redundant calling is eliminated. After reducing redundant tasks, clients find the true power of TeleReminder to be in helping them increase the size of their practices and ultimately their revenue.
As with all of Microlog's previous products, you can expect unparalleled Customer Service as a TeleReminder's client. From our information packed web site to our friendly technical and customer service agents, we believe that you will be pleasantly surprised by our attention to clients needs.
- TeleReminder was designed with you in mind!
From a single physician private practice to a medical center with 1500 physicians on staff, TeleReminder will meet your out-bound dialing needs in a way that does not blow your bottom line.
Appointment reminders, Insurance Verification calls, Controlled Substance Prescription reminders, Marketing Messages, Wellness Campaigns, Blood Drives, Flu Shot Community Clinics or any other call type, TeleReminder is the only product you will ever need to get that information to your patients.
OR----- TeleReminder is the product for you!
- Reduce No- Shows, Reschedules and Delays
Everyone knows that a patient that does not show for an appointment carries a heavy cost to a practice. Other situations can be just as damaging to your productivity. A patient who makes it to their appointment but has not followed pre-arrival instructions is many times just as costly. Using TeleReminder to help insure that your patients arrive having met all the criteria for the visit can save on re-scheduled appointments and lengthy schedule delays.
- Decrease Intake Time for Patients and Staff
The process of getting a patient ready to be seen once they arrive at your office has become more difficult in the past 5 years. Regulations and Third Party Insurers add layers to an already complex process. Time spent handing out forms, and waiting for them to be completed is lost time to the Physician and the patient.
Intake time can be improved by using the system to remind your patients to arrive early, bring their insurance information, medical records, films, test results, etc. You can then print a report each morning confirming that the calls were placed, along with the result of each call.
- Increased Productivity, More Effective Contact Methods
Having your staff stop to make reminder calls during the day takes away from other tasks, and is a timely process. On the busiest days staff may not be able to complete the calling at all. Making manual calls in the evening after regular business hours increases your personnel costs.
In the best of circumstances, the patient may not even be home when you call or you could get a busy signal. TeleReminder can take care of all these situations without raising your staff costs or sacrificing time which could be used for raising Customer Satisfaction.
Reminders are automated and you have control over the whole process. You can schedule the day, the time, the message you want delivered, so that calls are made when it is most convenient for you and your patients. The system is sophisticated and can detect when it hits an answering machine, or voice mail box and adjusts to play your message after the recorded prompt.
You set the number of attempts that you want the system to make before marking a call as unsuccessful. You can even choose the number of methods that you want the patient reminded by including phone, email, fax, text message to wireless device. This multi-media contact option gives you and your patients the ultimate flexibility and control over your communication without sacrificing a personal feel.
- Unlike Any Other Product In The Market Today!
TeleReminder is unlike any other product being offered in the market today, it is the most comprehensive and feature rich product available. TeleReminder gives you the Flexibility To Meet Today's Challenging Environments.
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Users can define multiple ID's within an account allowing each user access to only their information. This is great for the Medical /Dental community where Physicians often have differences in the way they want their clients approached.
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Users set up templates for the types of calls they want made only once. They are stored within the system and then can be scheduled at any time, and used over and over.
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Templates can be tailored by the user to include as many fields of information as you would like to include. Simply setup the information as variables in the template and then load your list.
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From a simple "appointment reminder" to delivering a complex HTML based form to your patients daily, TeleReminder is designed to let you maximize your contact with patients.
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No Catch Me If You Can Trials - most offices know what the best way to catch their patients is, and it is often not at a phone. With TeleReminder you can contact people the way that suits their lives best using the latest technologies available. So, whether desk phone, cell phone, SMS text message, Fax, or Email is best you can accomplish them all within one convenient product.
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Each template the user defines can include a combination of pre-recorded message files (.wav), and plain text messages such as Patient Name, Doctor's Name, Date of Appointment, Time of Appointment etc. Allowing each call to have a personal feel when received.
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