Federal, State & Local Government


Communicating with Citizens

In the 21st century, government agencies are combining the telephone with electronic communications (such as email and the web) to service citizens. It’s easy to understand why. Self-service solutions:

  • Have the potential to make dramatic improvements in government efficiency and productivity.
  • Process transactions at less cost than those by more traditional means and provide quick access to useful information.


However, it’s important to realize that not all citizens have access to the web. Even web-savvy citizens opt for telephone-based self-service and FAX given the broader availability of the telephone. Without a comprehensive approach, implementing web-based services may aggravate attempts to lower costs.



How We Can Help

Microlog has been delivering cost effective, multimedia contact management solutions to state and local government for over 25 years.

Many of our 3,000 sites are located in government agencies at all levels, providing high quality service to constituents at costs that align with government’s demanding budgets. We offer a broad range of capabilities to support government initiatives that seek to integrate voice and electronic communications. We can offer solutions in a wide range of areas, including:



Health & Human Services

  • Government housing and credit status
  • Child Support, Child Care, Adoption
  • Office Locator



Permits & Inspections

  • Motor vehicles information & renewal
  • Building permits
  • Sports, hunting, fishing



Employment

  • Unemployment insurance
  • Jobs hotline
  • Employment regulatory information



Alerts & Notifications

  • Emergency alerts
  • Homeland Security compliance
  • Public Transportation schedules



Tax Management

  • Income and property tax information
  • Tax filing
  • Refund and payment management



Transportation & Infrastructure

  • Motor vehicle registration
  • Driver’s license renewal information
  • Facility scheduling



Courts

  • Jury selection
  • Pre-trial release
  • Ticket collections



Partial Client List

  • Virginia Lottery
  • Internal Revenue Service
  • NOAA
  • Prince Georges County (MD)
  • Delaware Department of Labor