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State and Local Government |
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Communicating with Citizens |
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In the 21st century,
government agencies are combining the telephone with electronic
communications (such as email and the web) to service citizens.
It’s easy to understand why. Self-service solutions:
- Have the potential to make dramatic
improvements in government efficiency and productivity.
- Process transactions at less cost
than those by more traditional means and provide quick access
to useful information.
However, it’s important to
realize that not all citizens have access to the web. Even
web-savvy citizens opt for telephone-based self-service and
FAX given the broader availability of the telephone. Without
a comprehensive approach, implementing web-based services
may aggravate attempts to lower costs.
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How We Can Help |
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Microlog has been delivering cost
effective, multimedia contact management solutions to state
and local government for over 25 years. |
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Many of our 3,000 sites are located
in government agencies at all levels, providing high quality
service to constituents at costs that align with government’s
demanding budgets. We offer a broad range of capabilities
to support government initiatives that seek to integrate voice
and electronic communications. We can offer solutions in a
wide range of areas, including:
Health & Human Services
- Government housing and credit status
- Child Support, Child Care, Adoption
- Office Locator
Permits & Inspections
- Motor vehicles information & renewal
- Building permits
- Sports, hunting, fishing
Employment
- Unemployment insurance
- Jobs hotline
- Employment regulatory information
Alerts & Notifications
- Emergency alerts
- Homeland Security compliance
- Public Transportation schedules
Tax Management
- Income and property tax information
- Tax filing
- Refund and payment management
Transportation & Infrastructure
- Motor vehicle registration
- Driver’s license renewal information
- Facility scheduling
Courts
- Jury selection
- Pre-trial release
- Ticket collections
Partial Client List
- State Lotteries: Virginia, Oregon,
Georgia
- State of Maine Health & Human
Services
- State of Delaware
- Prince George’s County, MD
- Anne Arunde Country, MD
- State of Montana
- State of Maryland / DMR
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